The Alpha Elite Mechanical Gaming Keyboard is designed to last you for years.
If you experience any technical issues with your Mechanical Gaming Keyboard, we’ve got your back! Our goal is to make this process as easy and smooth as possible for you with transparent details and instructions should you have to activate your warranty.
Here is a clear breakdown of the warranty process:
- All manufacturing defects and technical issues are covered if your Mechanical Gaming Keyboard stops working.
- Once you contact our Customer Success Team, they will provide a return authorization number (RMA #) and the address of the proper Authorized Returns Center.
- Ship the product back to the Authorized Returns Center and receive your new Alpha Elite Mechanical Gaming Keyboard soon after!
Please note: You will be responsible for a restocking fee of $17.99 + shipping & handling fees when you return your defective product to the Authorized Return Center.
If you have any questions or concerns throughout any part of this process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Contact Information & Hours:
Toll-Free Number: 888-431-5554
Mon - Fri: 6AM – 6PM Pacific Standard Time
Sat: 8AM – 5PM Pacific Standard Time
Sun: 8AM – 5PM Pacific Standard Time