Simply plug the gaming keyboard’s USB cable into your computer’s USB port and start playing your favorite games right away!

No. However, if you wish to customize the keys (an optional feature), you can download software on our website that will allow you to do so.

Alpha Elite Mechanical Gaming Keyboard (Software Download)

It is compatible with Windows XP/7/8/10, MAC OS and gaming consoles.

There are no batteries required! Just plug the USB cable into your computer’s USB port and start playing.

Turn the volume wheel to the right to raise the volume; turn it to the left to lower the volume. Press the volume wheel to play or pause music.

You can download the software to customize the keys for your Gaming Keyboard here. The software is compatible with Windows.

Yes! You can download the official manual by clicking here.

At Apakula Gaming, your happiness is our top priority. That means if you are not 100% satisfied with your purchase, for any reason at all, you’re eligible to receive a refund within 90 days of your purchase.

To ensure your refund is processed successfully, you must include an RMA #.

Here is a clear breakdown of the return process:

1. Call us at 888-431-5554 or send an email to: support@apakulagaming.com. This will start the return process (within 90 days of your order date).
2. One of our award-winning Customer Success Team members will provide the two things you need to process your refund: a return authorization number (RMA #) and the mailing address of the proper Authorized Returns Center.
3. Send your product to the address provided, along with the RMA #, and you will receive your refund.

Please note: You are responsible for paying for the shipping + handling fee when you return the product to the Authorized Returns Center.

Your Information Is Secure: All online orders are 100% secure. We do not share your personal information without your explicit consent.

Customer Satisfaction Is Our #1 Priority: The Alpha Elite Mechanical Gaming Keyboard helps take your performance to the next level...and beyond!

The Alpha Elite Mechanical Gaming Keyboard is designed to last you for years.

If you experience any technical issues with your Mechanical Gaming Keyboard, we’ve got your back! Our goal is to make this process as easy and smooth as possible for you with transparent details and instructions should you have to activate your warranty.

Here is a clear breakdown of the warranty process:

1. All manufacturing defects and technical issues are covered if your Mechanical Gaming Keyboard stops working.
2. Once you contact our Customer Success Team, they will provide a return authorization number (RMA #) and the address of the proper Authorized Returns Center.
3. Ship the product back to the Authorized Returns Center and receive your new Alpha Elite Mechanical Gaming Keyboard soon after!

Please note: You will be responsible for a restocking fee of $17.99 + shipping & handling fees when you return your defective product to the Authorized Return Center.

If you have any questions or concerns throughout any part of this process, please don’t hesitate to contact our Customer Success Team!

Customer Success Team Contact Information & Hours:

Toll-Free Number: 888-431-5554
Email: support@apakulagaming.com
Mon - Fri: 6AM – 6PM Pacific Standard Time
Sat: 8AM – 5PM Pacific Standard Time
Sun: 8AM – 5PM Pacific Standard Time